“Hi and thank you!! You guys are knocking it out of the park—old fashioned Customer Service. Awesome. Thanks!”
—Pierce Ferriter
“Thanks for the update on the installation instructions for the side stand relocation kit for the KTM Adventure. I purchased one of these kits from you about a month before the KTM rider rally in Steamboat Springs. Turns out when I installed my kit I had already decided to reverse the direction of the M10x180M bolt you describe in the update. When I did this I looked carefully and decided the bolt should go in from the clutch side to reduce the chance of interference with the side stand itself. I double-checked it today to be sure. Certainly the bolt is stronger in this direction as you described. Good to have follow up on products, you guys are great.
“I still love the large pegs and the KTM dealer in Santa Fe is still having skid plate envy... ha-ha!!”
—Juan R Baldonado, Sr., Los Alamos, New Mexico
“Parcel arrived today here in New Zealand. Great service yet again. I’ve fitted your KTM oversize footpegs and they look great. Really handy having the locator pin as part of the kit, it made installation easy, 15 minutes to fit both. Can’t wait to get out at the weekend and try them out (they look big enough to land a helicopter on!).”
—Brent Smithies
“Everything is installed on my bike from BMW of Utah (Sandy, Utah). You have no idea how happy I am about my purchase! I’m at work and still freaking out! I pointed it down my street last ‘night’ and the beam went so much further than I expected it to go by hundreds of feet, literally! Thank you, thank you, thank you!!!! There isn’t a video online that really shows the light strength that the lights really put out! I was hoping the light was going to be impressive, and I was surprisingly shocked how my expectations were exceeded!”
—Tom S. Proctor
“Thank you for the great work at Black Dog CW, you are the best. My next trip is in April, we are going up into Botswana, Zambia and back down to Namibia, I can't wait!”
—Rudolf Brits, South Africa
“Thanks again for your consideration to ship the rest of the order out. That's why I have your website on my bookmarks toolbar! Will you be hosting your summer 'sleepover' again this year?”
—Mark Snyder, MT
“First let me say that you guys have been awesome to deal with! You’ve answered my questions in a very timely manner and now making an effort to save me some cash, I’m very happy. I’ll be ordering more parts from you guys as soon as I can afford them.”
—Todd W., Aptos, CA
“I got my order and I totally love it!!!! Will be placing my next orders with you as well.”
—Flori S., Whitefish, MT
“THANKS! This is the FASTEST shipping after the order was received that I’ve EVER seen! I look forward to receiving my throttle lock. Will recommend you to friends!”
—Jo Anne D., Arnold, MO
“Items received in perfect condition. Perfect fit.”
—Philippe P., Quebec, Canada
“Thanks Kurt. You da man!”
—Chris R., Mountain Home, ID
“You’re on my permanent ‘buy from these guys in the future’ list. Was a pleasure speaking with you and thanks for the super-fast service.”
—Mico N., New York, NY
“Thank you, you guys run a great place. It is easy for me to recommend you to all my adventure friends.”
—Bob B., Bunkerville, NV
“They are one of the most customer service-oriented companies I have ever dealt with and I cannot say a single neutral thing, never mind bad thing, about Black Dog or their products. You will not be disappointed in what you buy or the process you go through to purchase it.”
—Nick M., Israel
“Kurt provided the most friendly and helpful service I have had in quite a while. He was willing to work with me on my non-standard application—which we were able to make work splendidly. Five Thumbs Up!”
—Tom C., Franklin, TN
“Greats folks, fast shipping, cool products and they know their stuff. Kurt will go above and beyond to help you out. And his products are excellent. Can’t recommend Black Dog highly enough. Yep, Black Dog has earned my business from now on. I haven’t dealt with any other online business that gives such amazing service. Plus, I know I’m not just supporting a fellow American, but also a fellow motorcyclist that has managed to turn their passion into a business. I just want to tell you that your products worked well. The rear rack worked great, and it fits so nice on the bike. I like the look. So, thank you again for your offer and the response. It’s very good to know about vendors who care for their customers.”
—Sylvio, Switzerland
“This is why customers keep coming back! Thanks so much for the effort to get the side stand mount to me on time, I really appreciate it and will be sure to make that known amongs my riding buddies and on the forums I go to.”
—Nick M,. Israel
“Sweet! Amazing what a new paycheck and a good martini can do!”
—Mike B., Knoxville, TN
“I sent BDCW an email last night... Kurt called me first thing this morning to resolve the issue. He couldn't have been more apologetic, genuine concern... it’s a wonderful thing. Kurt informed me that Rigid has found that some KTMs have a bit more noise in the electrical system than others, and this noise sometimes effects the LED light circuitry. Kurt stated that Martha runs these LEDs on her ’08 990 and has never had an issue, however, they had a customer with an ’08 990 that had the same issue I have. Kurt has already been in contact with Rigid to ship me new lights. Rigid is even gonna send my new lights first, then I’ll throw my originals in their pre-paid package to be returned to them on their dime. I don’t have to return mine and wait... SWEET!! Rigid has altered their production line to resolve this 'once in a while’ noise issue and are confident the new ones will totally resolve my issues. HUGE props to both BDCW and Rigid for handling this like they are. Sh!t happens, I understand that, how the vendor reacts when it happens means everything to me. I’m so confident that the folks at BDCW and Rigid will get this handled I ordered more of the Rigid line for my truck... love the stuff!! Thanks BDCW!!!”
—Trevor A., Queen Creek, AZ
“I am so impressed with your service and the friendly reply from you and would like to say ‘Thank You’ for caring about your customers I will recommend you to all my biker friends and wish you well and I hope you have a Happy Christmas and New Year.”
—Francis D., New Zealand
“Thank you so much Martha. You guys are ON-THE-BALL! This is why I LOVE doing business with personal business owners!!!”
—Trevor A., Queen Creek AZ
“Just got my skid plate. Wow, that is service! Thanks. As usual it is a pleasure having you take my money.”
—Bob W., Irvine, CA
“Thank you for your shipment. All items came in as requested. Thank you for you fine service. If there is anything else that I need for my KTM 990 I will look you up first!”
—Curtis K., Clackamas, OR
“I have never been kept informed, or even helped out anytime I have ever bought tires or parts off the internet. I’m blown away and very appreciative off your effort. At the very least you have got a return customer for sure! The site will be my first stop for parts as well.”
—Chuck C,. San Antonio, TX
“BDCW sold me a new bracket for a great price. Thanks to Martha and the rest of the crew at BDCW for their amazing product and service. I will always use their stuff as its been the strongest gear and their service is only top notch.”
—funinthesun (ADVRider)
“Black Dog is the best by far, and Kurt and Martha are awesome folks. Support the small business, not the mega sellers having their stuff fabbed overseas.”
—GCecchetto (ADVRider)
“I also concur with your spot-on assessment of BDCW and Mosko. Excellent companies with products I’m proud to run.”
—MtnRider2 (ADVRider)
“If I could have a do over I would go with BDCW in a nanosecond.”
—Justarida (ADVRider)